RETURN POLICY

Last updated August 15, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

The Bag Lady

Attn: Returns

RMA #

1516 E. 4th St  

Charlotte, NC 28216  

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned or exchanged:

•     herbs or other natural substances, opened card decks  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

•         Sale items are FINAL SALE and cannot be returned.        
•         Items which are burned (such as incense, palo santo, candles, sage, and any similar items) cannot be returned for any reason. Opened card decks can also not be returned.    

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

704-338-9778 

[email protected]